Return & Refund Policy for Women’s Jewelry

1. Eligibility for Returns:

• Returns are accepted within 14 days from the date of delivery.
• Items must be unused, unworn, and in their original packaging with all tags intact.
• Customized or personalized jewelry cannot be returned unless there is a manufacturing defect.

2. Conditions for Return:

• Jewelry must be free from scratches, damage, or signs of wear.
• Any accompanying accessories, certificates, or packaging must be returned in original condition.
• Proof of purchase (invoice or order number) must be provided.

3. Non-Returnable Items:

• Personalized or custom-made jewelry.
• Items damaged due to misuse, accidental damage, or improper handling.

4. Refund Process:

• Once the returned item is received and inspected, a refund will be processed within 7–10 business days.
• Refunds will be made using the original payment method.
• Shipping charges are non-refundable, unless the item was defective or incorrect.

5. Exchange Policy:

• Exchanges are subject to product availability.
• Customers wishing to exchange an item should contact support first for guidance.

6. Damaged or Defective Items:

• If the product is received damaged or defective, please notify customer support within 48 hours of delivery.
• A replacement or full refund will be provided after verification.

7. How to Initiate a Return or Refund:

• Contact customer support via email with your order details and reason for return.
• Await instructions on the return process before sending the item back.

8. Contact Support:

• Email: pramukhbangles2017@gmail.com
• Support is available to assist with any questions regarding returns, refunds, or exchanges.